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Privacy Policy

This Privacy Policy explains how Tota Defense (“Tota Defense,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal data when you visit our websites, interact with our marketing communications, contact us, attend events, or use our applications and software services (collectively, the “Services”).

Who We Are (Data Controller) & How to Contact Us

  • Controller: Tota Defense
    Email: info@totasystem.com

  • If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@totasystem.com.

Personal Data We Collect

  • A. Information you provide to us

  • We may collect personal data you provide when you:

  • use our websites or submit inquiries (e.g., “Contact Us” or feedback forms);

  • subscribe to newsletters or other marketing communications;

  • respond to surveys or forms;

  • download software, drivers, or related documentation;

  • report issues or request support;

  • communicate with us by email, phone, social media, or other channels; or

  • provide your contact details (including business cards) at trade shows or events.

  • This may include:

  • Identity & contact details (name, company, job title, email, phone number, mailing address)

  • Account/registration details (if applicable)

  • Inquiry and correspondence content (messages, requests, support tickets)

  • Marketing preferences (subscription status, communication preferences)

  • Event-related information (attendance, meeting notes you choose to share)

  • You may browse portions of our website without actively providing personal data, but certain technical data may still be collected automatically (see below).

  • B. Information collected automatically (web, email, and device data)

  • When you use our Services, we may automatically collect:

  • Device and technical data: IP address, browser type/version, device identifiers, operating system, time zone, approximate location derived from IP, language, referring/exit pages, and other similar information.

  • Usage data: pages viewed, clicks, time spent, navigation paths, download activity, and interactions with site features.

  • Marketing interaction data: whether you open emails, click links, or interact with our messages (including via tracking pixels where used and permitted).

  • C. Location data (where applicable)

  • If you enable location permissions in your browser or device (or if an application feature requires it), we may collect more precise location data. You can disable location permissions at any time via your browser/device settings. In many cases we only use approximate location inferred from IP for analytics and security.

  • D. Voice recordings (where applicable)

  • If you call us, we may record calls where permitted by applicable law, for purposes such as security, training, quality assurance, and regulatory compliance. If required, we will provide notice (e.g., an automated message) before recording.

  • E. Social media data

  • If you interact with us via social media, we may collect information you choose to share (e.g., your profile name/handle, messages, comments). Social media platforms also process your data under their own policies.

Cookies & Similar Tracking Technologies

We use cookies and similar technologies (e.g., pixels, tags, SDKs) to:

  • operate and secure our website;

  • remember preferences;

  • understand website performance and usage;

  • measure marketing effectiveness; and

  • (where permitted) deliver relevant advertising.

We use tools such as:

  • Google Analytics (analytics and performance measurement)

  • Meta Pixel (marketing measurement and, where enabled, advertising audiences)

Where required by law, we will request your consent before placing non-essential cookies. You can manage cookie preferences through our cookie banner (if available), or via your browser settings. Note: disabling cookies may affect certain features.

How We Use Personal Data

We use personal data for the following purposes:

  • Provide and operate the Services (website functionality, downloads, access to resources)

  • Respond to inquiries and provide support

  • Send newsletters and marketing communications (you can opt out anytime; see Section 8)

  • Manage event and business relationships (including B2B outreach after trade shows/events)

  • Improve user experience and product/service quality (analytics, research, troubleshooting)

  • Security and fraud prevention (detecting suspicious activity, protecting systems)

  • Legal and compliance purposes (meeting regulatory obligations, enforcing terms, handling disputes)

We do not use your personal data for purposes that are materially different from those described here without providing notice and, where required, obtaining your consent.

Legal Bases for Processing (EEA/UK and similar jurisdictions)

If you are in the EEA/UK (or where similar laws apply), we process personal data under the following legal bases:

  • Consent (e.g., non-essential cookies; certain marketing subscriptions where required)

  • Contract (to provide requested downloads/services or to respond to transaction-related requests)

  • Legitimate interests (e.g., improving Services, B2B relationship management, securing our systems, measuring marketing effectiveness), balanced against your rights

  • Legal obligation (e.g., regulatory or law-enforcement requests, record-keeping)

How We Share Personal Data

We may share personal data with:

  • Service providers (processors) who help us operate our Services (e.g., website hosting, analytics providers like Google, marketing platforms, email delivery/newsletter providers, CRM systems, customer support tools). They are authorized to process personal data only as needed to provide services to us and under contractual safeguards.

  • Advertising and measurement partners (e.g., Meta) where you have consented or where permitted under applicable law.

  • Legal and compliance recipients when we believe disclosure is necessary to comply with law, regulation, legal process, or to protect rights, safety, and security.

  • Business transaction parties if we are involved in a merger, acquisition, reorganization, or sale of assets. If personal data is transferred, we will require appropriate protections and provide notice as required.

We do not sell your personal data in the sense of exchanging it for money. (If you operate in jurisdictions with broader “sale/share” definitions, your cookie settings and opt-out rights may apply—see Section 8.)

International Data Transfers

Your personal data may be processed in countries other than where you live (for example, where our service providers operate). When required, we use appropriate safeguards for cross-border transfers, such as:

  • Standard Contractual Clauses (SCCs) (EU) and/or the UK International Data Transfer Addendum, or

  • other lawful transfer mechanisms recognized by applicable law.

You may request more information about transfer safeguards by contacting us at info@totasystem.com.

Your Choices & Rights

A. Marketing opt-out

You can opt out of marketing emails at any time by:

Even if you opt out of marketing, we may still send non-marketing messages related to transactions, security, or important service notices.

B. Cookie choices

You can manage cookie preferences via our cookie banner (if available) or your browser settings. You may also be able to opt out of certain advertising features through relevant platform settings (e.g., Google/Meta ad preferences).

C. Privacy rights (may vary by location)

Depending on your jurisdiction, you may have rights to:

  • access your personal data;

  • correct inaccurate data;

  • delete data (subject to legal exceptions);

  • withdraw consent (where processing is based on consent);

  • object to certain processing (including direct marketing);

  • restrict processing;

  • data portability; and

  • lodge a complaint with your local data protection authority.

To exercise your rights, email info@totasystem.com.
To protect you, we may request reasonable information to verify your identity before responding.

Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Typical retention periods (guidance):

  • Inquiries / customer support: retained for as long as needed to resolve and document the request, then archived for a limited period for reference and compliance.

  • Newsletter/marketing lists: retained until you unsubscribe or we remove inactive contacts according to our retention rules.

  • Event/trade show contacts (B2B): retained to manage the business relationship, subject to your opt-out and applicable legal requirements.

  • Security logs: retained for a limited period to maintain site security and investigate incidents.

  • Legal/regulatory records: retained as required by law.

Security

We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our Services may contain links to third-party websites. This Policy applies only to personal data collected by us through our Services. We do not control third-party sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children

Our Services are not directed to children, and we do not knowingly collect personal data from children under the age required by applicable law (e.g., under 13 in the U.S. or under 16 in certain jurisdictions). If you believe a child has provided us personal data, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last Updated” date above. If changes are material, we will provide additional notice as required by applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:
info@totasystem.com

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